What challenges did our customer face?
Our client operated in a complex, regulated environment and faced a customer onboarding challenge. New customer onboarding typically took three months of manual work, spanning operations, compliance and technology. Our client felt there was an opportunity to leverage a new technology process to reduce that onboarding time, and engaged with us to identify quick wins.
What did we do?
Aldemis reviewed the process, and it became clear that there was a significant opportunity for automation. We conducted a six-month project to clearly identify the onboarding processes and steps, adjust the underlying technology for automation, and ultimately develop an automation tool.
The resulting system consisted of five simple steps. An end user can specify the desired output, allowing the automation tool to configure the underlying system and generate corresponding operational and compliance outputs.
Outcome
Our engagement reduced the three-month manual process to between ten and fifteen minutes of fully automated work. This automated method could support over 80% of onboarding projects, driving an overall cost saving of 78%.
Client names are withheld as a matter of course. We are happy to arrange references at the right point in a conversation.
